Warranty

Do you have a warranty?

Worry not, our commitment extends beyond the moment of purchase. With our warranty, consider yourself shielded. For a generous two years from your purchase date, we stand ready to tend to any matter concerning the materials or craftsmanship of your jewelry.

Galina Point collaborates with esteemed manufacturers to fashion each piece, responsibly sourced and handcrafted with longevity in mind. Our confidence in the quality of our creations echoes through the two-year coverage we provide. It's a testament to the enduring nature of our pieces.

However, it's essential to note that our warranty doesn't extend to lost items, the natural wear and tear that brings character to well-loved jewelry (such as a gracefully bent ring or a chain that's weathered beautifully), improper use or storage, and any alterations made by third parties unaffiliated with Galina Point.

Rest assured, your journey with Galina Point is safeguarded by our unwavering commitment to quality and durability.

 Important Notices

Purchase Source Clarification

Products procured from third-party vendors, beyond the realms of Galina Point's official platforms—GalinaPoint.com or pop-ups—are not enveloped within Galina Point's warranty. In such instances, kindly liaise directly with the respective company where the items were acquired.

Caution Regarding External Alterations

We strongly advise against entrusting our products to external jewelers for any modifications. This precautionary measure is in place to maintain the eligibility for potential refunds or replacements, should an issue arise due to external alterations. This encompasses resizing and any form of repair work.

Quality Assurance Process

To perpetually elevate our standards, we may request the return of any defective piece for meticulous inspection and quality auditing. This collaborative effort ensures the continual enhancement of our offerings.

Promotional Product Considerations

It's essential to note that promotional products may fall outside the scope of our standard warranty policy. Specific exclusions may apply.

At Galina Point, transparency and adherence to the highest standards are pivotal. These guidelines aim to ensure the best possible experience for our valued patrons.